Servicejee
- Role
- Product Designer
- Platform
- Web app · Mobile apps
- Audience
- Service teams, dispatch managers, technicians, and operations owners
- Year
- 2025
- Tools & skills
- Figma · Next.js · Responsive UI · Mobile App Design
Context
Project overview
A service operations product with web and dual mobile applications for job creation, technician assignment, task management, and location tracking.
Planning work in this area? Explore UI/UX design for clear, usable product interfaces for the scope, deliverables, and collaboration process.
Problem
Business and user problem
Service businesses need a reliable way to create jobs, assign technicians, manage work, and track location without fragmented tools.
Contribution
Role & responsibilities
- UI/UX design
- Web design
- Mobile app design
- Frontend development
- Responsive interface design
Users
Audience
Service teams, dispatch managers, technicians, and operations owners
How the work was structured
Design approach
- Designed job creation around dispatch speed, priority, customer details, and assignment clarity.
- Created technician task screens that focus on current work, location, and next actions.
Information architecture
Core user flow
- Step 01
Create the service job
- Step 02
Set priority and customer details
- Step 03
Assign a technician
- Step 04
Track work and location
- Step 05
Complete the job
Decision · reason · result
Key UX decisions
Organize job creation around dispatch decisions
Priority, customer context, and technician assignment determine what happens next.
Dispatchers can move from request to assignment through one clear operational flow.
Keep technician screens action-focused
Technicians need current work, location, and the next action while in the field.
The mobile experience emphasizes active tasks over administrative detail.
Interface areas and reusable patterns
UI system
Scalable patterns
Design system & components
The UI system includes job states, technician cards, dispatch tables, tracking surfaces, and responsive mobile rules for consistent service operations.
Design-to-code continuity
Development and handoff
- Implemented the web frontend in Next.js with responsive layouts that match the Figma direction.
Documented result
Project outcome
A clearer operational flow from job creation to technician completion.
Responsive implementation support through Next.js frontend development.
Consistent user experience across web and mobile apps.
Questions
Project details
What was Dipen's role in Servicejee?
Dipen designed the UI/UX for the web and mobile applications and developed the web frontend using Next.js.
What workflows were covered?
The case study covers job creation, service dispatch, technician task assignment, and real-time location tracking.
Related thinking
Blogs connected to this work
Plan related work
Use a practical checklist connected to this project's subject.
